Returns and Exchanges
- Wrong item or colour delivered
- Manufacturing fault
- Aprisin has been informed via firstname.lastname@example.org within three (3) days from date of receipt of merchandise/s
- No Returns or Exchanges once goods have been delivered and accepted by customers.
- Clearance goods are strictly non-returnable or non-exchangeable.
We only accept returns and exchanges within 7 days upon receipt of goods provided that the item is unused and its original condition with its original packaging and/or tags intact, including any accessories and manuals.
All returns must be sent to our showroom along with your proof of purchase. Returns made without a receipt may be refused. Baby Joy reserves the right to deny any return.
Non-returnable items include items purchased through retailers and damaged products through customer mishandling.
All sale items and items purchased using discount code during a sale are final and non-refundable.
To start the return process, please contact our Customer Support team. Please include the following information:
Date and proof of purchase
Video or photo of the faulty product (if applicable)
Please allow 5-7 working days for a return to be processed once received.
Refunds will be issued based on your original form of payment (credit card, debit card, etc.)